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As you use it for longer periods (which is common, since a computer stricken with such issues often has repeat incidents), you will experience your usage detected and therefore suspected of (the non-free) commercial use.

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The main caveat with TeamViewer, however, is the price.ĭespite what it says on their website, TeamViewer is not a free service - even if you’re just launching it for personal use. TeamViewer provides the same function as UltraViewer, and is an equally elegant means of remote support. Ultraviewer’s most popular competitor in this market is TeamViewer. Options like AnyDesk, UltraVNC, and Ammy Admin are near-interchangeable products. UltraViewer is an excellent product for remote support, but it’s not the only one on the market. As always, a strong length combined with varied characters and numbers will offer the strongest protection.

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Beyond that, the strength of your password is up to you. The service provides a one-way encryption layer so that it is unable to decrypt your password from their end. On top of all that, the password you use when you register for UltraViewer is also securely encrypted. On their website, UltraViewer assures that even this (albeit minimal) personal information is never shared, sold, or otherwise commercialized to other parties. The service will therefore use cookies to store this information on your browser. With that said, when you register a new UltraViewer account, it will ask for personal information such as your name, email, phone, and language. Since the host can view anything the controller does, UltraViewer intrinsically guarantees transparency. Of course, the core function of UltraViewer is for remote access to be enabled while still allowing you to view the processes being done on your own screen. Newly generated login/info means that someone who once had control of your computer would not be able to do so again with the old code. A new ID and password are also randomly generated each time you use the program to further enhance security. As such, security has been a huge component of UltraViewer’s design and marketing strategy.įirst and foremost, others are able to control your computer only if you’ve shared your UltraViewer ID and password with them.

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If you’re already skeptical about letting a technician access your files, it tracks so that the risk-aversive balk at the prospect of adding new software to a PC that’s already in dire straits. Handing over control of your computer is unnerving even without third-party software like UltraViewer acting as the middle man. This direct communication while you work provides comforting visibility to your client while you root out anything that’s potentially malicious or contains unwanted bundled software or unnoticed bloatware. This brings up a convenient chat window that lets you share links, answer quick questions, or even send and receive files to hasten the troubleshooting process. Once you have control of your partner, you can press the default hotkey (F1) to chat with the client. You’re in direct control of the computer in question, expediting the process and helping your client faster. No more having to screen-share and explain where to click, or no more sitting idle and asking the status of progress bars or download times. Once the issue resolves, the end-user can toggle off remote control by simply closing out of UltraViewer.įrom the perspective of technicians from software companies, once your client sends you the ID and password displayed, UltraViewer will let you support your clients quickly and without the hassle of repeated queries and commands. The end-user sends an auto-generated ID and password to whomever to allow remote access. UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. Those days are thankfully gone: Immediate remote assistance The process was slow, frustrating, and oftentimes expensive.

Before remote tools like UltraViewer, when a computer suffered from a software glitch or malware, it would have to be taken to tech support manually. While remote control of a computer is useful in more ways than one, the main draw for downloading UltraViewer is for IT.